Frequently Asked Questions

Coronavirus (Covid-19 Lockdown)

Is your physical shop closed?

Yes, in keeping with current government advice, our store will close at 5pm on Wednesday 4th November. We aim to reopen on 2nd December – subject to any further advice from the government.

During this period our Web Store will still be fully operating. Due to increased demand, we anticipate that orders may take longer to deliver than usual. Your understanding and patience is much appreciated.

Comic deliveries shall arrive as normal, we will contact subscribers weekly with what is available for delivery.

Can I collect my order from the store?

We are still operating a Click & Collect service, however, this is on an order by order basis. If you place an order and request Click & Collect, we will contact you to work out a suitable time to collect.

Orders

How long does an order take to process?

Once your order has been placed, it can take up to 2 working days to process and ship.

What payment methods do you accept?

Our Stripe secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro. We also accept payments through PayPal.

How do Pre-Orders work?

When you place an order for a Pre-Order product, it is a product we do not yet have in stock. Once we have your order, and when we have the required item(s) in stock, we will then dispatch them to you.

Delivery

How much will my delivery cost?

Shipping rates for UK customers are calculated in the checkout stages and vary dependent on the weight of the order. We do offer free delivery on certain items.

Can you deliver internationally?

Yes, we can deliver orders with in the EU, your postage rates are calculated for you at the checkout stage. Unfortunately, we do not provide postage outside of Europe at the time being.

When can I expect my order to arrive?

We use Royal Mail for all orders. Usually orders take 2-3 days from disptach to arrive.

Please be aware that, in the UK, we have to allow 21 days for items shipping by Royal Mail before we can investigate the non-arrival of an item. Internationally, we’re advised to allow up to 6 weeks.

Can I pick up my order from your store?

Select ‘Click & Collect’ at checkout for in store collection. If ordered before 5pm, collection can be made the following day. Please allow an extra day if after this time.

Returns

I want to cancel my order, how can I do this?

If we have not yet shipped your order, please email us at hello@getreadycomics.com to cancel your order.

How can I return my goods?

If you would like to return your order, you may do so within 14 days of the date of dispatch. The item(s) must be in resalable condition and in its original undamaged packaging. To initiate a return, please email us at hello@getreadycomics.com.

All return costs are to be paid by the buyer.

My item has arrived damaged or faulty, what can I do?

In the event your item(s) are faulty, please email us at hello@getreadycomics.com with your order number and details of the damage or faulty nature of the product.

If in the event we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed.