Frequently Asked Questions

Coronavirus (Covid-19)

Is your physical shop back open?

We are pleased to announce we are back open, and we are now open 7 days a week.

How many people are allowed in store?

We will only be allowing three customers in store at any one time on a one-in, one-out basis.

What are you doing to encourage social distancing?

We have a hand sanitising station upon entry, please use if you intend to touch anything in store. Alternatively, we have latex gloves available for use.

We have a strict one way system and are actively encouraging customers to practice social distancing.

Are you still taking cash?

Yes, we will take cash although contactless payments are preferred.

Do I have to wear a face covering in store?

You will be required to wear a face covering in order to enter the store from Friday 24th July, as per Government guidelines unless you are exempt from this as per the guidance given.


How long does an order take to process?

Once your order has been placed, it can take up to 2 working days to process and ship.

What payment methods do you accept?

Our Stripe secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro. We also accept payments through PayPal.

How do Pre-Orders work?

When you place an order for a Pre-Order product, it is a product we do not yet have in stock. Once we have your order, and when we have the required item(s) in stock, we will then dispatch them to you.


How much will my delivery cost?

Shipping rates for UK customers are calculated in the checkout stages and vary dependent on the weight of the order. We do offer free delivery on certain items.

Can you deliver internationally?

Yes, we can deliver orders with in the EU, your postage rates are calculated for you at the checkout stage. Unfortunately, we do not provide postage outside of Europe at the time being.

When can I expect my order to arrive?

We use Royal Mail for all orders. Usually orders take 2-3 days from disptach to arrive.

Please be aware that, in the UK, we have to allow 21 days for items shipping by Royal Mail before we can investigate the non-arrival of an item. Internationally, we’re advised to allow up to 6 weeks.

Can I pick up my order from your store?

Select ‘Click & Collect’ at checkout for in store collection. If ordered before 5pm, collection can be made the following day. Please allow an extra day if after this time.


I want to cancel my order, how can I do this?

If we have not yet shipped your order, please email us at to cancel your order.

How can I return my goods?

If you would like to return your order, you may do so within 14 days of the date of dispatch. The item(s) must be in resalable condition and in its original undamaged packaging. To initiate a return, please email us at

All return costs are to be paid by the buyer.

My item has arrived damaged or faulty, what can I do?

In the event your item(s) are faulty, please email us at with your order number and details of the damage or faulty nature of the product.

If in the event we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed.